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Refund policy

RETURNS & EXCHANGES POLICY

Customer Care

📧 hello@ascentionbeautyco.com

🕘 Hours: Monday–Friday, 9:00 AM–5:00 PM EST

We strive to respond to all inquiries as quickly as possible. Please allow up to 3 business days for a response. Thank you for your patience and understanding.

At ASCENTION Parfums, each creation is thoughtfully crafted and handled with care. To ensure fairness, hygiene, and an elevated experience for all customers, we maintain the following policy.

FINAL SALE ITEMS

  • Samples are final sale

  • Sale items are final sale

  • All items are final sale after one approved exchange

1. No Returns

ASCENTION does not accept returns. Please ensure your selection is final before completing your purchase.

2. One-Time Exchange or Store Credit (By Approval Only)

Exchange requests must be submitted within 15 days of purchase by emailing hello@ascentionbeautyco.com with:

  • Your order number

  • Reason for exchange

  • Requested replacement item

If approved, our concierge team will provide return instructions. Items must be returned unused, in original condition, and securely packaged.

An exchange or store credit will be issued only after the returned item is received and approved.

Each order is eligible for one exchange only.

After one approved exchange, the order is considered final sale.

Store credit may be issued in place of an exchange at our discretion.

3. Fragrance & Hygiene Notice

Due to the nature of fragrance and personal care products, once an item has left our facility, it cannot be resold. All exchange and store credit requests are subject to inspection and approval.


4. Defective or Damaged Items

If your order arrives defective, damaged, or missing components, please contact us within 3 days of delivery with:

  • Your order number

  • Clear photographs of the issue

Approved replacements will be shipped at no additional cost.

5. Gift Cards

Gift cards are non-refundable and final sale. They may be redeemed for future purchases only.


6. Coaching Sessions

Coaching sessions are non-refundable and final sale. Please refer to the coaching page for policies regarding missed or rescheduled sessions.


7. Lost or Stolen Packages

ASCENTION is not responsible for lost or stolen packages once marked as delivered. Please ensure your shipping address is accurate and secure at checkout. We cannot guarantee changes once an order is placed.

8. Policy Abuse & Refusal of Service

ASCENTION reserves the right to refuse service, cancel orders, or restrict access to exchanges, store credit, or future purchases for any individual or account if our policies are abused or if we reasonably suspect fraudulent, deceptive, or abusive behavior.

This includes, but is not limited to:

  • Excessive or repeated exchange requests

  • Multiple accounts used to circumvent store policies

  • Repeated cancellations or disputed transactions

  • Behavior that compromises the integrity of our services, operations, or community

All determinations made under this section are at ASCENTION’s sole discretion and are final.

Thank you for choosing ASCENTION. We deeply value your trust and are committed to maintaining a fair, intentional, and elevated experience for every customer.